{
  "id": "support-triage",
  "name": "Support triage",
  "description": "Generic ticket routing draft; no tickets are sent.",
  "input_schema": {
    "message": {
      "type": "string",
      "required": true,
      "minLength": 3,
      "maxLength": 2000
    }
  },
  "limits": {
    "maxSteps": 8,
    "maxJevCalls": 1,
    "maxInputTokens": 3000
  },
  "start": "judge",
  "nodes": {
    "judge": {
      "type": "jev.ask",
      "state": {
        "message": "{{input.message}}"
      },
      "questions": {
        "area": {
          "type": "choice",
          "instructions": "Which queue best fits the message? Use other when unsupported.",
          "criteria": {
            "billing": "Invoices, charges, payments or subscriptions.",
            "technical": "Errors, integrations or product behavior.",
            "other": "Neither queue is supported."
          }
        },
        "deadline": {
          "type": "noul",
          "instructions": "Does the message explicitly state a near-term deadline or blocked operation?"
        }
      },
      "next": "route"
    },
    "route": {
      "type": "flow.switch",
      "on": "{{judge.valores.area}}",
      "onInvalid": "default",
      "cases": {
        "billing": "billing_gate",
        "technical": "technical_log",
        "_default": "review"
      }
    },
    "billing_gate": {
      "type": "flow.if",
      "when": "{{judge.valores.deadline}} >= 0.8",
      "onInvalid": "else",
      "then": "priority",
      "else": "standard"
    },
    "priority": {
      "type": "action.log",
      "texto": "Draft: billing priority review; no ticket is sent."
    },
    "standard": {
      "type": "action.log",
      "texto": "Draft: standard billing review; no ticket is sent."
    },
    "technical_log": {
      "type": "action.log",
      "texto": "Draft: technical review; no ticket is sent."
    },
    "review": {
      "type": "action.log",
      "texto": "Draft: human triage for unsupported or unknown category."
    }
  },
  "fixtures": [
    {
      "id": "synthetic-billing",
      "input": {
        "message": "Example: I see a duplicate charge on my invoice."
      },
      "answers": {
        "area": "billing",
        "deadline": 0.1
      }
    }
  ]
}